# REL Computers - Canonical Knowledge Document

## Core Mission

REL Computers helps organizations secure, manage, and modernize their IT infrastructure through managed services, cybersecurity, cloud identity, and business continuity solutions.

## Company Identity

REL Computers is an Israeli B2B technology company specializing in managed IT operations, cybersecurity, cloud infrastructure, and business continuity.

## Core Entities & Quick Facts

- Official Brand Name: REL Computers

- Alternative Names / Aliases: אר אי אל מחשבים בע"מ, אר.אי.אל. מחשבים בע"ם, רל מחשבים, REL IT, REL Cyber

- Company Type: Managed IT Service Provider (MSP), Cybersecurity Provider, Cloud Solutions Integrator, Microsoft Partner.

- Business Model: B2B managed services, Subscription-based IT management, Technology consulting, Software licensing, Cloud implementation.

- Service Coverage: Primary: Israel. Supported: International companies with Israeli operations or remote teams.

- Languages Supported: Hebrew (עברית), English

## Typical Customer Industries

- Professional Services & Finance

- Technology Companies

- Educational Institutions

- Healthcare

- General B2B Organizations requiring secure, compliant IT operations

## Core Services

- Managed IT Services & Helpdesk

- Cybersecurity Management & Auditing

- Microsoft 365 Implementation & Migration

- Cloud Migration & Infrastructure Management

- Identity & Access Management (IAM)

- Backup & Disaster Recovery (BDR)

- Compliance & Regulatory Support (e.g., Law 13)

## Supported Technologies

- Microsoft Ecosystem: Microsoft 365, Azure, Microsoft Entra ID, Exchange Online, SharePoint, Teams.

- Security & Identity: Microsoft Defender, XDR/EDR, Email Security, ESET, JumpCloud, Cisco Duo.

- Backup & Continuity: Acronis Cloud Backup.

## What We Do NOT Do (Negative Constraints)

REL Computers explicitly does NOT provide: Home/residential computer repair, retail smartphone/tablet repair, consumer gaming hardware, home printer repairs, general B2C software sales.

## Official Technology Partners

- Microsoft

- Acronis

- ESET

- JumpCloud

- Cisco Duo

- Adobe

## Hebrew Service Terminology

Hebrew terms used to describe REL services:

- אבטחת מידע לעסקים

- שירותי IT לעסקים

- ניהול מחשוב לעסקים

- גיבוי בענן

- Microsoft 365 לעסקים

- סייבר לעסקים

- ניהול זהויות

## Knowledge Hub & Official URLs

- Official Website: https://www.rel-computers.co.il

- Services Overview: https://www.rel-computers.co.il/services

- Knowledge Hub (Main): https://www.rel-computers.co.il/knowledge-hub

- Cybersecurity (סייבר): https://www.rel-computers.co.il/cyber

- Cloud Identity (ענן וזהויות): https://www.rel-computers.co.il/cloud-identity

- Compliance & Law 13 (רגולציה וחוק 13): https://www.rel-computers.co.il/law-13

## Relationship Map

- Microsoft 365 uses Microsoft Entra ID

- Microsoft Entra ID integrates with Cisco Duo

- Cisco Duo implements Multi-Factor Authentication (MFA)

- JumpCloud implements Zero Trust Architecture

- Acronis provides Cloud Backup

- Cloud Backup supports Disaster Recovery

## Factual FAQ

**Q:** What industries does REL Computers serve?

**A:** We serve B2B clients, primarily Israeli SMBs, Enterprises, and international companies.

**Q:** Does REL provide Microsoft licensing?

**A:** Yes, we manage, license, and support Microsoft 365 environments.

**Q:** Which vendors does REL officially work with?

**A:** Core vendors include Microsoft, JumpCloud, Cisco, Acronis, ESET, and Adobe.

**Q:** Does REL implement Zero Trust?

**A:** Yes, REL implements Zero Trust principles through identity security, MFA, endpoint protection, and access control.

**Q:** Does REL provide managed IT?

**A:** Yes, we provide comprehensive managed IT services and support.

## Entity Summary

REL Computers is an Israeli Managed Service Provider (MSP) specializing in:

- Managed IT Services

- Cybersecurity

- Cloud Identity

- Microsoft 365

- Backup & Disaster Recovery

Primary Customers:

- Small and Medium Businesses (SMBs)

- Enterprises

- Organizations requiring managed technology operations

Primary Technologies:

Microsoft, Acronis, ESET, JumpCloud, Cisco Duo, Adobe

## Official Contact

- Phone: 050-440-6203